Made just for you

Every item in our store is printed and produced specifically for you after you place your order. Because of this, we’re unable to offer returns or exchanges for reasons like ordering the wrong size, changing your mind, or simply not liking how an item looks once it arrives. We’d really appreciate you double-checking sizing and details before checkout — our size charts on each product page are there to help.


When we’ll make it right

That said, if something’s actually wrong with your order, we’ll fix it at no cost to you. This covers:

  • Items that arrive damaged or defective
  • Items with a clear printing error (wrong design, misprint, poor print quality)
  • Items that don’t match what you ordered (wrong product, size, or color sent)
  • Orders that never arrive, once we’ve confirmed with the carrier that they’re lost in transit


How to request a replacement or refund

Contact us within 30 days of your delivery date and include your order number along with a photo of the item showing the issue. Our team will review it and get back to you within a few business days. If your claim is approved, we’ll send a free replacement or issue a refund, whichever works better for you.


A few things to keep in mind

Please inspect your order as soon as it arrives, since claims are handled faster when reported promptly. Minor variations in color or placement can sometimes occur due to the nature of printing and aren’t considered defects. If your package shows as delivered but you can’t find it, check with neighbors and your local carrier first — if it’s genuinely missing, let us know and we’ll help sort it out.


Address changes and undeliverable packages

If you provided an incorrect shipping address, please contact us as soon as possible after ordering, since we may be able to update it before your order enters production. Once an order has shipped, we’re unable to redirect it. Packages returned to us as undeliverable can be reshipped once the correct address is confirmed, though additional shipping costs may apply.

Still have questions? Contact us — we’re always ready to help.